Chat Centre

Innovative customer communication and support in the form of one-to-one chats via WhatsApp and other messengers. Easily manage all customer requests, coordinate editors and effortlessly assign roles in the WhatsBroadcast customer interface.

Our Product, Your Advantages

1:1 Chat

Direct processing of chat requests in the customer interface. Manual subscription management.

Notifications

Receive notifications in your customer interface concerning each new enquiry immediately via e-mail.

Multiple Agents

Multiple employees with different authorization levels can work together in one account.

Assign Editors

Forward customer enquiries to specialized teams.

User Profiles

Users can be assigned profiles, which can assist the work of the Chat Center support teams.

Predefined Responses

Configure standardized answers for predetermined occasions, such as FAQs or times of absence.

Why deliver customer support functions via Messenger services?

Preferred Channel of Communication

Be available on the customers’ most favoured channel.

Individual

Individual and personal communication with customers.

Fast Processing

Assist customers effortlessly and quick.

1 zu 1 Chat Userperspektive

No Waiting Loop

Time delayed customer dialogues but without letting users wait.

Cost-effective and Flexible

More cost-effective than complex CRM systems.

Visual

Solve complex difficulties even faster with the help of visual media e.g. images or videos.

More Products by WhatsBroadcast

Messenger Newsletter
Send your texts or media files to your subscribers directly via WhatsApp & other messenger services. Our software enables you to deliver your newsletter fast and conveniently.
Go to Messenger Newsletter »
Chatbot Builder
Create your own chatbot and to automate your customer service and content marketing. Empower the interactions with your target group.
Go to Chatbot Builder »

We look forward to hearing from you!

 International Sales: +49 (0) 89 – 416 173 140

 DACH Sales: +49 (0) 89 – 416 173 180

 sales@whatsbroadcast.com